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Course FAQs
Course Overview
Improvement Project Worksheet
Quality Improvement Driver Diagram Worksheet
History and evolution of the Quality Improvement movement
System of Profound Knowledge
Where do you fit in?
How do we improve?
The Model for Improvement
What does the Model for Improvement look like in action?
What other improvement methodologies are used in health care and other industries?
Back to the Model for Improvement: What are we trying to improve?
Guidelines for developing the AIM statement
What comes next after we develop an AIM statement?
What change can we make that will result in an improvement?
Reflection
Plan - Do - Study - Act (PDSA) Cycle
PDSA and small tests of change instructions
Planning for spread and sustainability of your new process
Tools of the trade
Using data to tell the story of improvement
Types of measures for improvement
Types of measures: What's a "balancing measure"?
What's the difference between data for quality improvement and data for research?
Collecting the RIGHT data
What can we learn about data collection from a banana?
Data display
Data display techniques
Common types of data display
Run charts and control charts
How do we use run charts and control charts to make decisions?
What about variation in data results?
Run chart rules
Resources
Download your Run Chart Rules Resource
How do leaders change culture?
Leadership activities that promote quality and safety
What is the role of the governing body in a health care organization?
Who should be on the improvement team?
Is there a blueprint for the steps that teams need to take?
Coaching for improvement
How do improvement teams grow and develop?
What does it mean to provide safe care?
History of the patient safety movement
To Err is Human: Shining a Light on Safer Health care
To Err is Human: The Reaction
Where does health care go from here? Crossing the Quality Chasm
What is a culture of safety?
Building a culture of safety
How do we measure and improve a culture of safety?
Can communication among our teams improve the culture of safety?
Systems and safety
Systems approach to safety and harm
Systems focus
What can Swiss cheese teach us about errors?
Blame vs accountability
Human error, at-risk, or reckless behavior?
What are human factors?
How can we design systems that incorporate human factors?
Human factors and harm
What is high reliability? And what is a high reliability organization?
Becoming a continuously highly reliable organization
Engage the right people on your performance improvement (PI) journey: Getting There Guide
Thank you & next steps
Course Evaluation - Required for CE Credit
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This course, taught by Dan Lanari, is designed for brand new (less than 3-6 months on the job) hospital-based Quality Directors that follows a “First 30 Days” roadmap approach to orienting new leaders to the role.
