Course curriculum

  • 1

    Welcome!

    • Course FAQs

    • New Quality Leader Orientation Notebook

    • Course outline
  • 2

    The first week of the job

    • When is my next survey?

    • Build your regulatory readiness library

    • Meet with your CEO
  • 3

    Getting to know the people and the business

    • Get to know your team

    • Senior Leadership Team

    • You Can't Sit Out Office Politics

    • Introduction "Tour"

    • Force Field Analysis
  • 4

    Knowing your data

    • Study your hospital scorecard

    • Patient Safety Indicators Overview - AHRQ

    • Lifecycle of hospital data

    • CMS Quality Programs: HAC & HRRP

    • CMS Quality Programs: HVBP & Star Ratings
  • 5

    Your first Quality Committee

    • Agenda & audience

    • Preparation

    • Data Display
  • 6

    Becoming a change agent

    • IHI psychology of change

    • Innovation distribution curve

    • Innovation distribution curve resource

    • Learning organizations

    • Systems thinking

    • The Fifth Discipline: The Art & Practice of the Learning Organization

    • Three types of influence or power

    • The Three Types of Power (And One To Rule Them) - Podcast
  • 7

    How to run an effective meeting

    • Needs assessment

    • Agenda

    • Prime your audience
  • 8

    I made it 30 days, now what?

    • Execute Quality Plan

    • Prioritization Matrix

    • IHI Project Planning Form

    • Developing & Implementing a QI Plan