Course curriculum

  • 1

    Welcome! Course overview and resources.

    • Welcome to the course

    • Course FAQs

    • Course Overview

    • Course instructor, learning objectives, CE credits

  • 2

    Clinical Performance Feedback: What is it, why does it matter, and how do we make it work best?

    • The case for data

    • Resources

  • 3

    Designing clinical performance feedback to meet your goals: Starting from the end and knowing your recipient

    • Understanding the problem

    • Resources

  • 4

    Maximizing the usability of clinical performance feedback: Balancing content and design

    • Creating a shared purpose and a compelling narrative: burning platform vs. burning ambition (we need to foster the latter)

    • Resources

  • 5

    What to expect: Addressing common reactions to data

    • What happens when an individual receives their performance data?

  • 6

    Team-based environments: Clinical performance feedback in groups

    • Bridging the gap: Social interaction to facilitate feedback

    • Facilitated Feedback: Evidence-based model on delivering effective feedback to physicians

    • Resources

  • 7


    • Thank you & next steps

    • Course Evaluation - Required for CE Credit