Course curriculum

  • 1

    Welcome

    • CLIC hub FAQs
  • 2

    Lesson 1 - Introduction & Syllabus Week

    • Lesson 1 - Scavenger Hunt
  • 3

    Lesson 2 - Quality Director/Leader's Role in the Hospital

    • Lesson 2 - Quality Director Relationship Tree
  • 4

    Lesson 4 - Public, Government, and Private Entity Reporting

    • Government and Outside Agency Reporting Inventory
  • 5

    Lesson 5 - Risk Management

    • FMEA Template
  • 6

    Lesson 9 - The Science of Improvement and Your Organization's Improvement Methodology

    • How do we improve?

    • What does the Model for Improvement look like in action?

    • What other improvement methodologies are used in health care and other industries?

    • Guidelines for developing the AIM statement

    • What comes next after we develop an AIM statement?

    • What change can we make that will result in an improvement?
  • 7

    Lesson 10 - The Use of Data and Analysis in Health Care Quality and Patient Safety

    • Using data to tell the story of improvement

    • Types of measures for improvement

    • What's the difference between data for quality improvement and data for research?

    • Collecting the RIGHT data

    • Data display

    • Common types of data display

    • Run charts and control charts

    • How do we use run charts and control charts to make decisions?

    • What about variation in data results?

    • How do we use run charts and control charts to make decisions?

    • What about variation in data results?

    • Run chart rules
  • 8

    Lesson 11 - Tools of the Trade

    • Tools of the Trade

    • RCA Tools: Staff Credentials and Information

    • RCA Tools: Sequence of Events

    • RCA Tools: Example Fishbone Diagram

    • RCA Tools: Blank Cause and Effect (Fishbone) Diagram

    • RCA Tools: 5 Whys Tool

    • RCA Tools: Root Cause Analysis Action Plan

    • QI Tools: Improvement Project Worksheet
  • 9

    Lesson 12 - Patient Safety Science

    • What can Swiss cheese teach us about errors?

    • What is a culture of safety?

    • How do we measure and improve a culture of safety?
  • 10

    Lesson 13 - Team Communication Strategies

    • Team Communication Inventory
  • 11

    Lesson 19 - Professional Advancement

    • Profession Advancement: Activities for this lesson