New Quality Director Fellowship - Fall 2022
The New Quality Director Fellowship is a complete training program for new quality directors or others in hospital quality departments to build a depth of expertise.
Lesson 1 - Scavenger Hunt
Quality Competency Assessment
Accreditation & Licensing Survey/Corrective Action Plan
Quality Improvement Plan
Review your organization's Risk Management Plan
FMEA Template
World Health Organization Hospital Emergency Response Checklist
How do we improve?
What does the Model for Improvement look like in action?
What other improvement methodologies are used in health care and other industries?
Guidelines for developing the AIM statement
What comes next after we develop an AIM statement?
What change can we make that will result in an improvement?
Using data to tell the story of improvement
Types of measures for improvement
What's the difference between data for quality improvement and data for research?
Collecting the RIGHT data
Data display
Data display techniques
Common types of data display
Run charts and control charts
How do we use run charts and control charts to make decisions?
What about variation in data results?
How do we use run charts and control charts to make decisions?
What about variation in data results?
Run chart rules
Tools of the Trade
What's a Driver Diagram?
RCA Tools: Staff Credentials and Information
RCA Tools: Sequence of Events
RCA Tools: Example Fishbone Diagram
RCA Tools: Blank Cause and Effect (Fishbone) Diagram
RCA Tools: 5 Whys Tool
RCA Tools: Root Cause Analysis Action Plan
QI Tools: Improvement Project Worksheet
What can Swiss cheese teach us about errors?
What is a culture of safety?
How do we measure and improve a culture of safety?
Team Communication Inventory
Patient Family Engagement and Patient Centered Care - Activities
Profession Advancement: Activities for this lesson