Course curriculum

  • 1

    Welcome! Course overview and resources

    • Welcome to the course

    • Course FAQs

    • Gateways Course Notes & Slides

    • PFCCpartners & Cynosure Health Partnership

    • Course Overview

    • Course instructor, learning objectives, CE credits

  • 2

    Chapter 1: Setting the Table for Patient Family Engagement in Your Hospital

    • Download the Chapter 1 Visuals Notebook

    • The Funfetti Approach to Partnership

    • Hospital Readiness Assessment

    • Download the Hospital Readiness Assessment

    • Purpose of the Vision Statement

    • Vision Statement Components

    • ACTION ITEM: Create a Vision Statement

    • Purpose of Charter

    • Charter Components

    • ACTION ITEM: Create a Charter Template

  • 3

    Chapter 2: Recruitment Practices

    • Download the Chapter 2 Visuals Notebook

    • Benefits of a 3-Step Process

    • ACTION ITEM: Recruitment Brainstorm

    • Understand the Population your Hospital Serves

    • ACTION ITEM: Community Health Needs Assessment Tool

    • ACTION ITEM: Recruitment Tracking

    • Referral Components

    • ACTION ITEM: Referral Template

    • Application Components

    • ACTION ITEM: Sample Application Template

    • Interview Components

    • Interviewing Patient Family Advisors Guide

    • Mock Interview Example

    • Interview Follow-Up

    • Sample Acceptance Letter

    • Sample Decline Letter

  • 4

    Chapter 3: Orientation

    • Download the Chapter 3 Visuals Notebook

    • Purpose of Orientation

    • Partnering in a Virtual World

    • Orientation Components

    • How to Conduct the Best Orientation

    • Core Competencies Talking Points

    • Patient Family Partner Preparation Example

    • ACTION ITEM: Orientation Outline

  • 5

    Chapter 4: First Meetings

    • Download the Chapter 4 Visuals Notebook

    • Purpose of a First Meeting

    • First Meeting Agenda Template

    • First Meeting Agenda & Facilitation

    • When Challenges Arise

    • ACTION ITEM: Facilitation Skills Exercise

  • 6

    Chapter 5: Sustainability

    • Download the Chapter 5 Visuals Notebook

    • Use It or Lose It

    • Integrating Partners on Committees or Projects

    • ACTION ITEM: Evaluation of Your Program

    • Priority Setting with Patient and Family Partners

    • Strategies to Build Investment

    • ACTION ITEM: Stop, Continue, Start

  • 7

    Wrap Up

    • How do we know if we are successful?

    • Key Takeaways

  • 8

    Essential Resource: Engaging Historically Underrepresented Communities: A Conversation With Naomi Williams

    • Respect, support, and acknowledge Black history & Black History Month

    • Sustain a culturally diverse engagement strategy with patients and family caregivers

    • Establish a culture to make changes because it matters and not to check the box

    • Communicate within historically underrepresented communities

    • Internal and external communication for commitment to engagement

    • Formalize engagement within underrepresented communities

    • Understand the population your hospital serves in order to engage effectively

  • 9

    Closing

    • Thank you & next steps

    • Course Evaluation - Required for CE Credit