Foundations of Quality Leadership: Health Care Leadership Models
Foundations of Quality Leadership: Leadership and Culture Change
Foundations of Quality Leadership: Change Management
Strategic Planning
Quality Leaders' Roles in Leading, Supporting, and Evaluating Stakeholder Engagement in Organizational Quality Programs
Data Management Systems: Role of the Quality Leader in Measurement
Measurement and Analysis: Data Management Systems for Organization, Analysis, and Reporting Data
Measurement and Analysis: Data and Measurement Plans
Measurement and Analysis: Measurement and Statistical Techniques
Measurement and Analysis: Data Visualization and Display Techniques
Measurement and Analysis: Data Driven Decision Making
Quality Improvement Methodologies
Performance Improvement Tools
Project Management and Team Leadership for Performance Improvement
Organizational Learning and Training
History of the patient safety movement
To Err is Human: Shining a Light on Safer Health care
To Err is Human: The Reaction
Systems Approach to Safety
Culture of Safety
Culture of Safety - High Reliability
High Reliability
Human Factors
Where does health care go from here? Crossing the Quality Chasm
Risk Management
Patient Safety Tools
Introduction to Quality Review and Accountability
The Need for Transparency and Accountability
Making a business case for quality improvement activities needed for transparency and accountability
Understanding Value Based Reimbursement Payment Models
Introduction to Regulatory and Accreditation
Oversight of Accreditation, Certification, and Recognition Activities
Introduction to Population Health and the Health Care Quality Leader's Role
Introduction to Care Transitions